Payment and Refund Policy

This policy sets out the payment and refund terms for the broadcasting and media services supplied by soreviak in South Africa.

Payments

Payment is by EFT, debit or credit card (Visa and Mastercard), or through PayFast, Ozow, SnapScan or Yoco. Invoices are issued monthly and are payable within 15 days of the invoice date.

All prices are quoted in South African rand and include VAT at 15%.
Prices may change on reasonable prior notice.
Instalment terms through Mobicred are available on annual plans, subject to the National Credit Act 34 of 2005.

Cooling-off

Where a service is bought online you may cancel within seven days, without reason and without penalty, under section 44 of the Electronic Communications and Transactions Act 25 of 2002. Cancellation of a fixed-term agreement on 20 business days notice is dealt with under section 14 of the Consumer Protection Act 68 of 2008.

Refunds

A refund is granted where a service is interrupted for more than 48 hours. Requests must be sent to [email protected] within 30 days of the incident.

Verification of the affected service.
Assessment of the claim.
Payment of the refund within 10 working days, into the account the original payment came from.

Scheduled load-shedding is not on its own treated as a service interruption: our studios and playout sites run on inverter and generator backup, and any outage caused by a failure of that backup is refundable in the ordinary way.

Complaints

If a refund is declined and you are not satisfied with the outcome, you may refer the matter to the National Consumer Commission under the Consumer Protection Act 68 of 2008.

For more information, contact us at 88 Kingsway Avenue, Auckland Park, Johannesburg, Gauteng, 2092 or on +27 11 482 6390, Monday to Friday, 08:00 to 17:00 SAST.

Last updated: 04/08/2026